Cookie Policy

INTRODUCTION

This Cookies Policy explains how Intelligent Customer Zone, LLC and their group companies (“ICZ”) use cookies and similar technologies. Whenever you use ICZ’s websites, apps, products, advertising services, or other technologies (“Services”) or visit a website, app, or service that uses our Services, information may be collected through cookies and similar technologies. ICZ is committed to protecting the personal information collected when using our Services.
This Cookies Policy provides the following information for users:

  • What are cookies and similar technologies?
  • What are the different types of cookies?
  • What are cookies used for?
  • How does ICZ use cookies?
  • How can users manage or opt-out of cookies?
  • Contact details and where to find further information

WHAT ARE COOKIES AND SIMILAR TECHNOLOGIES?

A cookie is a small data file, often including a unique identifier, which is sent to your computer, mobile phone, or tablet device (referred to in this policy as a “device”) by the web server so the website can remember some information about your browsing activity on the website. For example, the cookie will collect information relating to our services’ use. Collected data will contain information about your device, e.g., the device’s IP address and browser type, broad location, and, if you arrived at our site via a link from a third-party site, the URL of the linking page. In addition, suppose you have registered for any services, or you are a subscriber. In that case, it may also collect your name and email address, which may be transferred to data processors for registered user or subscriber verification purposes.

Similar technologies are known as “local storage” may also be used in our Services as an alternative to cookies. This is the technology that is similar to cookies and performs very similar functions, such as caching data to enable us to improve our Services, allowing you to register for our Services, tracking activity to help us and our advertisers to advertise to you in accordance with this policy and counting the number of people who view adverts on our Services. Where we refer to “cookies” in this policy, we mean cookies or similar technologies.

Cookies record information about your online preferences and help us to tailor our Services to your interests. In addition, the information provided by cookies can help us analyze your use of our Services and allow us to provide you with a better user experience.

In addition to cookies, our Services may also use web beacons, clear GIFs, page tags, and web bugs. These are all types of technology implemented by websites or third-party ad servers to allow them to analyze your website use and help improve your experience of the Services.

WHAT ARE THE DIFFERENT TYPES OF COOKIES?

Session cookies are only stored for the duration of your visit to a website. They are deleted from your device when you close your browser;
Persistent cookies are saved on your device for a set period of time after the browser has closed and are used where we (or a third party) need to identify you for a later browsing session.
First party cookies are set by the website you are visiting; and
Third-party cookies are cookies used within our services that other organizations set. These include cookies from external analytics services, which help us to understand the use of our sites, or by advertisers so that they can track the effectiveness of their advertisements. Selected social media companies can also set third-party cookies to enable you to share our content with your friends and networks, which may impact the content and messages you see on other websites you visit.

WHAT ARE COOKIES USED FOR?

ICZ, together with our trusted partners, uses cookies in combination with other information we maintain for several purposes, including the following:

  1. Essential or ‘Strictly Necessary’ Cookies
    These cookies are essential for the running of our Services. Without these cookies, parts of our websites would not function. These cookies do not track where you have been on the internet and do not remember preferences beyond your current visit, and do not gather information about you that could be used for marketing purposes. These cookies are usually session cookies that will expire when you close your browsing session.
  2. Functional Cookies
    Functional cookies are essential to the running of our Services. They are used to remember your preferences on our websites and to provide enhanced, more personal features. The information collected by these cookies is usually anonymized, so we cannot identify you personally. Functional cookies do not track your internet usage or gather the information that could be used for selling advertising, but they do help with serving advertising. They may be set by us or by third-party providers whose services we have added to our page.
  3. Analytical Performance and Measurement Cookies
    Analytical performance cookies are used to monitor the performance of our Services, for example, to determine the number of page views and the number of unique users a website has. Web analytics services may be designed and operated by third parties. The information provided by these cookies allows us to analyze user behavior patterns. We use that information to enhance user experience or identify areas of the website that may require maintenance. The data is anonymous (i.e., it cannot be used to identify you and does not contain personal information such as your name and email address), and it is only used for statistical purposes.
  4. Targeting or ‘Behavioural Advertising’ Cookies
    These cookies, which may be placed on your device by our trusted third-party service providers or us, remember that you have visited a website and use that information to provide you with content or advertising which is tailored to your interests. This is often called online behavioral advertising (OBA) and is done by grouping together shared interests based on web browsing history. Your web browsing history can be used to infer things about you (e.g. your age, gender etc.), and this information may also be used to make advertising on websites more relevant to you. Without these cookies, the content and advertisements you encounter may be less relevant to you and your interests.
  5. Social Media Cookies
    These cookies are set by a range of social media services that we have added to the site when you share our content with your friends and networks or when you engage with our content on or through a social site such as Facebook or Twitter. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other sites you visit.

HOW DOES ICZ USE COOKIES?

ICZ, together with our trusted partners, uses cookies in combination with other information we maintain for a number of purposes, including the following:

1. Essential and Functional Cookies

We use these cookies to enable certain online functionality, including:

  • accessing your information so we can provide you with customized content and experiences, or remember the last page you visited on the Services;
  • identifying returning users, registrants and subscribers allows them to be presented with a personalized version of the site;
    eliminating the need for returning users to re-enter their login details;
  • commenting on our sites;
  • operating a shopping cart on a variety of our Services;
  • maintaining your settings and authenticating your identity while you are logged in to the Services;
  • to support security measures and to assist in identifying possible fraudulent or abusive activities.

2. Analytical Performance and Measurement Cookies

We use these cookies to measure users’ behavior to develop our services better. By using analytics services provided by third parties such as Google Analytics and ComScore, we can analyze and measure which pages are viewed and how long and which links are followed. We can use this information to provide more content that is of interest. The data collected will generally be aggregated to provide trends and usage patterns for business analysis, site/platform improvement, and performance metrics and to inform our advertising and marketing strategies. Our cookies, or the resulting analysis, can also be shared with our business partners. We also receive similar information about visitors to the sites of our group companies and other partners.

3. Targeting or ‘Behavioural Advertising’ Cookies

We use these cookies to:

  • deliver content and marketing communications tailored to your interests based on information from your visit;
  • manage online advertising and revenue share arrangements. Our approved advertising partners use cookies together with web beacons to provide advertising to you and to enable us to manage our relationship with those advertisers by, for example, tracking how many unique users have seen a particular advertisement or followed a link in an advertisement;
  • manage eCommerce activities via affiliate links and associated revenue share arrangements;
  • measure general user behavior across our sites and third-party sites to build a profile based on users’ browsing patterns so that third parties and we can target advertising to users that will be more relevant to their interests. This means that if, for example, users visit a page with a review about a particular product, then the cookie will collect this information and we may target adverts for that product to those users and, if users visit third party sites that are part of the same advertising network, those third parties may target adverts for the same product to those users;
  • to create profiles that trusted third parties can buy to allow them to better target their advertising with more relevant content;
  • display relevant advertising to you on other sites, based on your web search activity;
  • keep track of the number of users who saw a particular ad or visited a particular page of one of our websites, analyse the effectiveness of our ads, and provide auditing, research and reporting for advertisers.

The trusted partners we work with in relation to targeting and behavioral advertising include third-party ad servers, ad agencies, technology vendors, providers of advertisement content, research firms and other companies that help us provide more effective advertising and offer you a more personalised experience. As your browser, app or device communicates with the third party’s servers, these companies can collect information, including your IP address, page header information, browser or device information, just as if you had requested their web page or used their apps directly.
We cannot control nor do we have access to any cookies placed on your computer by third party advertisers and sponsors.

4. Social Media Cookies

Cookies are also used when you share information using a social media sharing button on the sites. The social network will record that you have done this and may use this information about your visit to target advertising to you. We also market our own products and services on social media and use cookies to help with this. For example, we place a pixel on our sites that allows Facebook to place cookies on web browsers. When a visitor to our site who uses Facebook returns to Facebook, Facebook can identify them as part of a group of our site visitors and can serve them with marketing messages from us on our behalf.
The types of cookies used by these third parties and how they use their information will be governed by those companies’ privacy policies.

5. Other Third Party Cookies

On some pages of our websites, you may notice that cookies have been set that are not related to ICZ. For example, when you visit a page with content embedded from a third-party service provider such as YouTube, they may set their own cookies on your device. ICZ does not control the use of these third party cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. Please check the third party websites for more information about these cookies.

We also include web beacons in our emails to track the success of our marketing campaigns. This means that if you open an email from us we can see which of the pages of our websites you have visited. Our web beacons do not store additional information on your device but, by communicating with our cookies on your device, they can tell us whether our emails are opened and verify any clicks through to links or advertisements. In addition, they enable us to query whether users who do not open our emails wish to continue receiving them and to inform our advertisers in aggregate how many users have clicked on their advertisements within the email. We may also use this information for purposes including determining which of our emails are more interesting to users and for personalising email campaigns.

HOW CAN USERS MANAGE OR OPT-OUT OF COOKIES?

To opt out of cookies, it is possible to control cookies by following the steps below, however you should be aware that you might lose some features and functionality of the website if you do so.

Cookies, including those which have already been set, can be deleted from your hard drive. You can also change the preferences/settings in your web browser to control cookies. Some internet browsers have a ‘Do Not Track or ‘DNT’ setting; this sends a signal to websites asking them not to track your browsing. The following links may be helpful:

In some cases, you can choose to accept cookies from the primary site but block them from third parties. You can block cookies from specific advertisers or clear out all cookies in others. Deleting or blocking cookies may reduce the functionality of the site. To learn more about how to reject cookies, visit http://www.allaboutcookies.org/ or go to the help menu within your internet browser. If you experience any problems having deleted cookies, you should contact the supplier of your web browser.

Opting out of Analytical Performance Cookies:
If you would like to opt-out of Analytics cookies, please do so by clicking on the relevant link in the cookie consent table. 

Opting out of Targeting and Behavioural Advertising Cookies:
If you would like to disable third party cookies generated by advertisers or providers of targeted advertising services, you can turn them off by going to the cookie consent table.

You can find out more on how to decline targeting and behavioral advertising cookies by visiting:

UK/EEA
If you are based in the UK or European Union and would like to learn more about how advertisers use these types of cookies or to choose not to receive them, please visit www.youronlinechoices.eu, http://www.aboutads.info and http://optout.networkadvertising.org/?c=1#!/

United States
If you are based in the United States and would like to learn more or to opt-out of interest-based advertising please visit AboutAds.info for laptops and NAI Mobile Choices or AppChoices for mobile devices.

Canada
The Digital Advertising Alliance Canada’s (DAAC) AdChoices initiative allows you to opt-out of the use of information for interest-based advertising. For more information on this program, see https://youradchoices.ca/
The DAAC has a tool that generates a list of third-party advertising companies participating in the DAAC’s Self-Regulatory Program for Online Interest-Based Advertising and who are currently collecting data from your browser for the purposes of targeted advertising. You can use the tool to opt-out of interest-based advertising. The DAAC tool to opt-out of interest-based advertising – http://optout.aboutads.info/?c=3&lang=en

Note that opting out through these channels does not mean you will no longer see ads. You will still receive other types of ads from these companies and any type of ad from non-participating companies. The sites you visit may still collect your information for other purposes.
Please be aware that these are third party websites and ICZ does not accept any liability for the instructions given on these sites.

Web Beacons
You can normally render web beacons and other tracking technologies ineffective by switching off cookies in your browser. There are also browser add-ons and extensions that specifically block web beacons. If you object to web beacons in emails, we recommend that you follow the instructions for deleting existing cookies and disabling ICZ cookies above. We will still know how many of our emails are opened and we will automatically receive your IP address, a unique identifier of your device or another access device, but we will not identify you as an individual.

CONTACT DETAILS AND WHERE TO FIND FURTHER INFORMATION

Please contact ICZ’s Data Protection Officer if you would like more information on the cookies that we use and their purposes:

For more information about cookies please visit http://www.allaboutcookies.org/